Plumbing Questions From Eatons Hill
Most questions come straight off the phone: what a visit costs, whether the after-hours rate doubles, and who owns the pipe under the front lawn.
If we're late, $100 comes off your bill
- $0 Call-Out FeesNo extra charge for nights, weekends or public holidays
- Available 24/77 days a week, and same-day where we can
- Lifetime Labour WarrantyBacked by our Fix-It-or-It's-Free guarantee (T&Cs apply)
- Licensed and InsuredEvery job done by a licensed plumber. QBCC No: 15024607
The answers sit below
They cover all of that plus the local quirks, from acreage blocks running their own wastewater systems to old clay pipework under the first hill estate.
Who does the work
Every job is done by a licensed Eatons Hill plumber, and the business is licensed for plumbing and gasfitting under QBCC No: 15024607. If you'd rather see the full service list first, start at the Eatons Hill home page.
Pricing and Booking Questions
Money first, because that's what most callers ask about before anything else:
Call (07) 3067 4119Do you charge a call-out fee to come out?
No, there are no call-out fees on any job, and you get flat-rate pricing with the full quote before anything is touched, so the price you approve is the price you pay.
How soon can a plumber get here?
We're available 24/7, 7 days a week, and we aim for same-day if we can, so ring, describe what's happening, and we'll set a time that suits your day straight away.
How can I pay for the work?
Pay with card or EFTPOS on site when the job is finished, or ask about Fix now, pay later if you'd rather spread it, because no cash is needed on the day.
Will the price change once you start?
It shouldn't, because the quote is fixed before work begins with no hidden fees, and if the job turns out bigger than expected we stop and re-quote before going any further.
Services and Coverage Questions
What we do, where we go, and where our responsibility for your pipes starts:
Call (07) 3067 4119What kinds of plumbing jobs do you take on?
Everything from dripping taps and cisterns to blocked drains, hot water repairs and replacements, leak detection, and licensed gas fitting, covering the whole list under four broad lines of work.
Are you licensed for gas work?
Yes, gas work sits inside our plumbing and gasfitting licence, and each job is done by a licensed plumber, whether it's a bayonet point or a full installation, so it's covered end to end.
Which suburbs do you work in?
We work all of Eatons Hill, and the regular run takes in Warner, Brendale, Albany Creek, Bunya and Draper, plus everything in between, so if you're nearby just ring and ask.
Who looks after the pipes between my house and the street?
Unitywater looks after the public sewer and water mains, while every pipe on the property side of the connection belongs to you, and that side of the line is our work.
Local Conditions and Pipes
The suburb's geography changes the plumbing from street to street, so these come up often:
Call (07) 3067 4119My block is beyond the sewered zone. Can you service septic systems?
Yes, since the acreage blocks beyond the sewered eastern estates each treat their wastewater on site, and we maintain every line linking the house, the treatment tank and the trenches.
Are some streets here on older pipes?
They are, because Unitywater's public mapping shows the first hill estate drains into aged asbestos-cement and clay pipework rather than modern PVC, so those streets behave differently when a blockage starts.
Do you work on solar hot water systems?
We do, and with solar units outnumbering heat pumps in this postcode, a typical repair takes in both the roof collector and the tank, so we service the full system rather than just the cylinder.
Does the wet season cause drain trouble here?
It can, because the suburb averages 1069mm of rain a year, and run-off down the western slopes reaches the bottom gullies faster than they clear, so a pre-summer drain check pays off.
Emergency Questions
When something is going wrong right now, the details matter less than the first move:
Call (07) 3067 4119What counts as a plumbing emergency?
Water you can't shut off, a flooding toilet, no hot water overnight in a family home, and any smell of gas all count, and those jobs come first day or night.
Is there an extra charge for after-hours callouts?
No, there's no added charge for nights, weekends or public holidays, so the rate stays the same at 2am on a Sunday as it is at mid-morning on a Tuesday.
What should I do while waiting for a plumber?
For water you can't stop, turn it off at the meter, for gas leave the property and call from outside without flicking switches, and everything else can usually wait safely inside.
How do I book a plumber in Eatons Hill?
Call (07) 3067 4119 any hour, tell us what's happening and where you are, and we'll lock in a time on the spot, because Eatons Hill Plumber is available 24/7 with no call-out fees.
